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HSE Business Travel Unit
Unit 7, Swords Business Campus,
Balheary Road,
Co. Dublin

Phone: 01-8131803 / 01-8131828
Fax: 01-8131891
Email: btu@hse.ie

Travel Services

The Business Travel Unit (BTU) is a service to all employees of the HSE and will provide the following services for you.

  • International and domestic airline reservation and ticketing
  • International hotel accommodation
  • International car hire reservations
  • Ferry reservations
  • International, Eurostar and Eurotunnel rail reservations
  • Passport and Visa applications
  • In addition to these services, the BTU will also provide a Personal Travel Service to you, which will tailor your needs for personal travel in terms of budget or other requirements.

These services will be provided to the HSE by a formally contracted Service Provider. The BTU is using the services of American Express (AMEX) to provide you with a first class service

We are committed to providing a first class service to you and in doing so will endeavour to meet the following Service Levels

Service Level Agreement

Your responsibility as a Customer Shared Services will.... Agreed SLA measure

Provide a fully complete Travel Request Form to BTU (incl approval and return email address) by fax, email or post.

Provide a traveller profile form to BTU where you wish to have your seat preferences / loyalty scheme memberships etc taken into account

Respond to travel queries in a timely professional manner

Acknowledge receipt of Travel Request Form to email address, within 1 hour
Provide, direct from Amex, an e-ticketed booking to email address.

Where a traveller profile has been provided to Amex, booking will be made accomodating preferences / loyalty scheme memberships etc

Personal Travel requests can be dealt with directly by Amex.
Paper tickets can be provided on request.
An emergency service is also available direct from Amex outside of business hours.

E-tickets to be provided within 6 hours of receipt of Travel Request form

Note: This is the intended Service Level at launch of the Service. This will be reviewed and targets agreed with customers after a stabilisation period.


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