Provide a fully complete Travel Request Form to BTU (incl approval and return email address) by fax, email or post.
Provide a traveller profile form to BTU where you wish to have your seat preferences / loyalty scheme memberships etc taken into account |
Respond to travel queries in a timely professional manner
Acknowledge receipt of Travel Request Form to email address, within 1 hour
Provide, direct from Amex, an e-ticketed booking to email address.
Where a traveller profile has been provided to Amex, booking will be made accomodating preferences / loyalty scheme memberships etc
Note:
Personal Travel requests can be dealt with directly by Amex.
Paper tickets can be provided on request.
An emergency service is also available direct from Amex outside of business hours. |
E-tickets to be provided within 6 hours of receipt of Travel Request form
Note: This is the intended Service Level at launch of the Service. This will be reviewed and targets agreed with customers after a stabilisation period. |
